FAQ

Frequent Asked Questions.....

FAQ

Do you sell prints, or special limited editions of your work? FAQ, certificate, sending, pollicy, payments, shipments, VISA, questions, asked, information, paper, framed

* No, I am only selling original work. My Calligrams has my initials on the front and at the back of every calligram is more information that makes sure that it’s an original Calligram. Because of this data, you always know that you are dealing with unique work.

No copy’s. No limited editions. Pure, original and handmade with love!

 

You send every image with a certificate. What does that mean?

* Every calligram I make is provided with a certificate of authenticity and uniqueness. This certificate is guaranteed by the government of the Canary Islands, and has its own unique number.

 

What paper do you use?

* I use acid-free paper. This means that the paper does not turn yellow over years, and gives the best results. Because of that, I work with high quality paper of the Italian brand ‘Fabriano‘, and also the French brand ‘Canson‘. If I work with other material, I always mention this in the description of the calligram.

 

If I order an already made calligram, what is the procedure?

*  By clicking on ‘Buy’, you will be redirected to a protected page to pay your order. It is a secured page with various payment options. On that page you have the possibility to write your adress, and if needed, a message with more information.

I will keep you informed of the process via email and if possible, via Whats App. I will let you know when the calligram is ready for shipment, the date on which it was sent, and you will receive the Track & Trace code from me.

 

Is it possible to order a personalized calligram?

* Yes! Making a personalized calligram is for me the icing on the cake! For example an image of your dog, your favourite sport, or your zodiac sign made with your name Tell me your idea!

What about a special calligram for a wedding or a newborn?

 

I want a personalized calligram, what information do you need?

* Contact me by mail. Tell me your wishes, I will tell you the options. Sometimes it’s necessary to send me explicit images, I will let you know by mail. I will send updates about the proces of your order.

 

How long will it take before my personalized calligram is ready for sending?

* It needs time to make a personalized calligram, it depends on size and text. Because of that, I will inform you how long it will take before your personalized calligram is ready. keep in mind that there may be a waiting list.

 

How can I pay my order?

* Each calligram on my website has its own unique payment link, and will redirect you to a special, secure payment page. You can pay with Credit Card (Visa, Mastercard, American Express).

 

Can you tell me more about your Shipping Policy?

* Your Calligram will be send with track & trace. With Trach & Trace it is easy to check where your order is. After I have delivered the package to the post office, I will send you the special code by mail.

The arrival time depends on the transport company, but will be normally 7 – 10 working days.

 

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